Jun 29, 2023
Business success comes down to the daily choices you and your team make. What do you prioritize? What's working? What needs to be better? In this rebroadcast of the Gabfocus webinar Optimizing Your Day-to-Day, we'll take a magnifying glass to small tasks that make up managers' and operators' days and see how you can...
Jun 22, 2023
It's Episode 50! We dive into Melissa's article recently published by Inside Self Storage (ISS) about the importance of policies and procedures. These are your living documents in case the "hit by a bus" scenario happens to you. P&Ps have a huge impact on all aspects of your business, from operations to employees to...
Jun 15, 2023
We finally rented a storage unit. It was a first for Josh and the first in more than 15 years for Melissa. We walk through our experience, touching on what went well and highlighting some missed opportunities. From the online search, to the rental process, to the boots on the ground move-in, there's a lot involved in...
Jun 8, 2023
We open up the Facebook mailbag today, grabbing some popular questions from various self storage groups. As Melissa says, there are no bad questions, but there are some questionable answers. We hit on three common issues that had a few of those questionable responses:
What do you do about someone who won't setup auto...
Jun 1, 2023
In this special rebroadcast episode, we take you back to a recent webinar where Anthony Krupa from the Self Storage Networking and Acquisitions Group hosted Josh and Melissa as guest speakers. Join us as we delve into their fascinating self storage journeys, tracing their origins, and exploring their current...