Mar 30, 2023
Join Heather McCombs, Stacie Maxwell, Tommy Nguyen, and Josh Huff in this exciting podcast episode as they share their expertise on marketing your self-storage business in slow markets. They reveal the importance of hiring managers with a concierge-like personality and making friends with your competition. We...
Mar 23, 2023
Ready for a knowledge drop? We recap the SSA Spring Show in New Orleans and share our top takeaways, including insights from Archie Manning. We discuss the dangers of perfectionism and the importance of focusing on progress, the changing demographics of self-storage renters with the influx of millennials, and the...
Mar 16, 2023
Some very special guests joined us before the recent SSA show in New Orleans to swap self storage stories. People storing rocks? Hook-ups? Drug busts? We get into all the facility shenanigans, plus hit on a few state associations and discuss the place of social media in the industry. And don't forget the...
Mar 9, 2023
The phone is still a major source of communication with our self storage customers. Are you asking the right questions? Are you actively listening? From effective selling techniques to striking the right balance of friendliness and professionalism, we cover it all (or at least most of it). Learn how to evaluate phone...
Mar 2, 2023
This week we dive into the world of reputation management, exploring the importance of reviews and customer follow-up. What messages are you sending out? Should you always respond to reviews? What should I look for in a reputation management company? Learn the strategies and tools you need to manage your self...